30 days to change your mind

Returns & peace of mind

At Musique Shop, we know that an instrument, amplifier, or musical accessory must meet your actual needs. If a product ultimately does not suit you, you can submit a return request in accordance with our return conditions.

1

Order

Choose your product and confirm your order online.

2

Receipt

Receive your product at home or at a pickup point, depending on the carrier.

3

Verification

Check that the product meets your expectations.

4

Return request

If needed, contact us before making a return to receive instructions.

How does the return process work?

You have 30 days after receipt to submit a return request. The request must be made through your customer account, live chat, or by email before sending anything.

The return address is provided only after the request has been approved by our customer service team.

Refund or store credit

During the first 14 days following receipt, the refund is issued in accordance with the applicable legal conditions.

From day 15 to day 30, the return may result in store credit that can be used in the shop, unless otherwise agreed with our customer service team.

Main return conditions

  • The product must be complete, clean, undamaged, and returned with its accessories.
  • The product must not show signs of excessive use, impact, modification, or improper handling.
  • The original packaging must be kept whenever possible, particularly for instruments, amplifiers, keyboards, fragile products, or bulky items.
  • No return should be sent without prior approval from customer service.
  • Return shipping costs are the customer's responsibility in the event of a change-of-mind return.
  • If a return label is provided while shipping costs are the customer's responsibility, its cost may be deducted from the refund or store credit.

Products not eligible for return or subject to conditions

Certain items cannot be returned or may be subject to special conditions for reasons related to hygiene, personalization, wear, or product protection.

  • Personalized products, special orders, or made-to-order items.
  • Opened or used consumables: strings, reeds, drumsticks, drumheads, batteries, and wear-and-tear accessories.
  • Software, licenses, download cards, or digital products that have been opened, activated, or used.
  • Incomplete, damaged, modified products or products returned without essential accessories.
  • Products showing use beyond a simple reasonable trial.

Order with greater peace of mind at Musique Shop

Unsure about a product before ordering? Contact our team: we can help you check compatibility, usage, the necessary accessories, or the most suitable choice.

Customer service: 03 88 36 33 58 — contact@musique-shop.fr