Do you have a question about an order, delivery, return or refund?

For any request related to an existing order, please use our order help centre. This helps us find your case faster and get back to you within 24 to 48 working hours.

In most cases, contacting us directly allows for a faster resolution than opening a claim with a payment provider, PayPal, Klarna or your bank.

Official contact information

This page contains the official information used to identify and contact Musique Shop.

1. Legal information

Trading name: Musique Shop
Legal name: Musique Shop
Registered office: 6 rue d’Armaillé, 75017 Paris, France
SIRET: 331 580 902 00053
EU VAT number: FR55 331 580 902

2. Customer service

For pre-sales questions, product enquiries or general information, our customer service team is available through the following channels:

Email: contact@musique-shop.fr
Phone: +33 (0)3 88 36 33 58
Live chat: available directly on the website, at the bottom left of your screen.

3. Registered office address

Musique Shop SAS
6 rue d’Armaillé
75017 Paris
France

This address is the company’s registered office. It must not be used for product returns without prior approval from our customer service team.

4. Product returns

To ensure returns are handled correctly, no product should be sent back without a prior request and approval from our customer service team.

The return address is provided only after the return request has been accepted. Depending on the product concerned, the return may be directed to our logistics department, after-sales service or an approved partner.

Any return sent without prior authorisation may be refused or may result in additional processing delays.

For detailed conditions, please refer to our return and refund policy: Return and refund policy.

5. Delivery and order tracking

Information about shipping costs, dispatch times, carriers, bulky parcels and carrier returns is detailed in our shipping policy: Shipping policy.

6. Personal data

Information about the collection, use and protection of your personal data is detailed in our privacy policy: Privacy policy.

7. Terms and conditions of sale

The terms applicable to orders placed on the website are available here: Terms and conditions of sale.

8. Response time

We do our best to respond to customer requests as quickly as possible, generally within 24 to 48 working hours depending on the nature of the request and the level of activity.

For order-related requests, using our order help centre allows for clearer and faster handling.