Shipping policy
Last updated: June 20, 2026
At Musique Shop, we prepare every order with care to ensure reliable dispatch, clear tracking and delivery in the best possible conditions.
United Kingdom
Orders delivered to the United Kingdom are shipped with tracking. The delivery times shown are average times observed from the dispatch of the order.
Standard delivery may be made either to your address or to a nearby collection point, depending on the carrier, parcel size and local availability. If you want delivery directly to your home address, please select Guaranteed home delivery at checkout.
| Standard delivery | Home delivery or collection point delivery depending on the carrier, parcel size and local availability |
|---|---|
| Average delivery time | 3 to 7 business days after dispatch |
| Standard shipping costs | Order under £120: £13 Order from £120: free standard delivery |
| Guaranteed home delivery | Optional service available at checkout: £14.90 |
| Standard weight | Up to 30 kg, subject to the limits accepted by the carrier |
| Carrier | Tracked carrier service, depending on the parcel format, delivery address and shipping method selected at checkout |
| Taxes and customs duties | Taxes and customs duties are included, according to the conditions displayed on the product page and at checkout. |
Order preparation
Orders are prepared from Tuesday to Friday, excluding public holidays and exceptional periods.
In the event of high activity, bulky products, quality checks or supplier availability issues, additional preparation time may be required.
Delivery of large parcels
Certain bulky or heavy products, such as amplifiers, drum kits, digital pianos, speakers or parcels exceeding the carrier’s standard limits, require specific handling.
- Up to 30 kg, parcels can generally be shipped via a standard tracked carrier service.
- Above the weight or size limits, shipping may be arranged through a specialised carrier or private freight service.
- An additional delay of 5 to 10 business days may be required for bulky parcels.
- Our customer service team may contact you before dispatch to confirm the delivery arrangements.
Delivery in Europe and the United Kingdom
Musique Shop ships to several European countries and to the United Kingdom. Costs and delivery times may vary depending on the country, parcel weight, order amount and the rules applicable to the relevant market.
Depending on the country, carrier, parcel size and local availability, standard delivery may be made either to the delivery address or to a collection point. Where available, a guaranteed home delivery option can be selected separately at checkout.
| Destination | Indicative costs | Free delivery | Average delivery time | Customs |
|---|---|---|---|---|
| France | From €6.90 | From €69 | 1 to 4 business days | No |
| Germany | From €7.99 | From €49 | 2 to 5 business days | No |
| Austria | From €7.99 | From €49 | 2 to 5 business days | No |
| Italy | From €7.99 | From €79 | 2 to 6 business days | No |
| Denmark | From €7.99 | From €129 | 2 to 6 business days | No |
| Sweden | From €14.90 | From €129 | 3 to 7 business days | No |
| Spain | From €9.99 | From €99 | 2 to 6 business days | No |
| Portugal | From €12.90 | From €149 | 3 to 7 business days | No |
| Czech Republic | From €9.99 | From €119 | 2 to 6 business days | No |
| United Kingdom | Standard delivery: £13 Guaranteed home delivery: £14.90 |
From £120 on standard delivery | 3 to 7 business days | Taxes and customs duties included according to the conditions displayed at checkout |
| Switzerland | From €15 | From €199 | 3 to 7 business days | Yes |
The exact shipping costs are always displayed before final confirmation of the order. For destinations outside the European Union, customs formalities may apply depending on the delivery country. For the United Kingdom, taxes and customs duties are included when stated on the product page and at checkout.
Delivery tracking
As soon as your order is dispatched, you will receive an email containing the available tracking information.
If the tracking appears to be blocked or if your parcel encounters an issue, our customer service team can assist you in opening a request with the carrier.
Refused parcel, incorrect address or failure to collect
In the event of a refused parcel, incorrect address, repeated absence or failure to collect the parcel from a pickup point or carrier, any return, handling or reshipping costs charged by the carrier may be deducted from the refund.
A logistics handling fee of £45 may be applied where costs are incurred following a carrier return not attributable to Musique Shop.
Have a question about your delivery?
Our customer service team is available through your customer account, the website live chat or by email at contact@musique-shop.fr.