Information for UK Customers
Musique Shop is a French musical instrument retailer shipping to customers in the United Kingdom with tracked delivery. Orders placed on our UK website are processed by our team in France and shipped to the United Kingdom.
Are VAT and customs duties included in the price?
Yes. Prices displayed on our UK website include applicable taxes and customs duties for orders shipped to the United Kingdom.
No additional customs or import fees should be charged to the customer on delivery. Shipping fees are displayed clearly before checkout.
Will I have to pay extra import fees on delivery?
No. No additional customs or import fees should be charged to the customer on delivery. If a carrier mistakenly requests an additional customs or import payment, please contact our customer service before paying it so that we can verify the situation.
Where are orders shipped from?
Orders are shipped from France by Musique Shop. All shipments to the United Kingdom are handled with tracked delivery services.
How long does delivery to the United Kingdom take?
Average delivery time for standard UK shipments is usually 1 to 4 business days, depending on product availability, order preparation and carrier transit time.
Bulky, heavy or oversized products may require a specific transport method. In this case, dispatch may take slightly longer, with an estimated delay of 5 to 10 business days.
How much does delivery to the United Kingdom cost?
Standard delivery to the United Kingdom costs £13.00 for orders below £120. Standard delivery is free on orders of £120 and over.
Can I return an order from the United Kingdom?
Yes. Customers in the United Kingdom may request a return in accordance with our refund and return policy. Returned products must be complete, unused, in their original condition and returned in their original packaging, with all accessories, manuals and documents included.
Before returning a product from the United Kingdom, please contact our customer service so that we can provide the correct return instructions. Return shipping costs from the United Kingdom are the customer’s responsibility unless the product is defective, damaged on arrival, or an error was made by Musique Shop.
Who operates this website?
This website is operated by Musique Shop, a French musical instrument retailer.
Business operator: Musique Shop
Country: France
Customer service: contact@musique-shop.fr
Phone: 0033388363358
Business address: 26 rue de l'industrie 67400 Illkirch
VAT number: FR55331580902
Need help before ordering?
If you have any question about a product, delivery to the United Kingdom, returns, VAT or customs duties, please contact us before placing your order.
You can also read our Shipping Policy, our Refund and Return Policy, and our verified post-purchase reviews.