Customer service

Need help with your order?

Delivery, tracking, return, refund or product issue: send us your request so our team can check your order directly.

Choose the right service

Go directly to tracking or returns, or send us a request about an order.

01Track a shipmentView the preparation and carrier information for your orders.View my shipments → 02Return or product issueReturn, damaged product, missing item or technical support.Open returns & support → 03Other order requestCancellation, address correction, delayed parcel, refund or another question.Send a request ↓

Your case

Order help form

Enter your order details below. Our team will review your case and get back to you within 24 to 48 business hours.

Damaged product? You can reply to our e-mail with photos of the parcel, product and packaging.

Useful information

Frequently asked questions before contacting us

How can I get a faster response?
Include your order number, the e-mail address used when ordering and a clear description of the situation. This helps us find and review your case more quickly.
My tracking is not updating. What should I do?
Tracking can sometimes remain unchanged for several hours or days between carrier scans. Send us your order number so that we can check the information available.
How can I contact Musique Shop customer service?
E-mail : contact@musique-shop.fr
Phone : 03 88 36 33 58