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Lire le guideShipping costs and delivery times
Delivery
At Music Shop, we carefully prepare orders to protect instruments, amplifiers, accessories, and audio equipment during transport. Costs and delivery times vary depending on the country, parcel weight and size, and the available delivery method.
Free delivery from €69
In mainland France, standard delivery is free for purchases of €69 or more. It may be made to your home or to a pickup point depending on the carrier.
Carrier tracking
As soon as your order is dispatched, a tracking link is automatically sent by email.
Protected parcels
Fragile or bulky products may require reinforced packaging or specialized transportation.
Mainland France
In mainland France, we offer standard delivery, which may be made to your home or to a pickup point depending on the carrier, parcel size, and local availability. For delivery exclusively to your home, the Guaranteed home delivery option is available at checkout.
| Delivery method | From €1 to €25 | From €26 to €68.99 | From €69 | Estimated delivery time |
|---|---|---|---|---|
|
Standard delivery Home or pickup point depending on the carrier |
9,90 € | 6,90 € | Free | 2 to 5 business days after dispatch |
|
Guaranteed home delivery Delivery exclusively to the address provided |
13,90 € | 13,90 € | 13,90 € | 2 to 5 business days after dispatch |
Good to know: standard delivery may be made to your home or to a pickup point near your address, depending on the carrier, parcel size, and local availability. If you want delivery exclusively to your home, select the Guaranteed home delivery option at checkout.
Orders are prepared on business days. Some products may require additional time depending on their availability, size, or shipping method.
Tracking stuck or parcel not received?
Does your parcel appear to be stuck, or have you not received your order?
If your tracking has stopped updating, if the carrier reports an issue, or if your parcel appears to be lost, please use our order help center. Our team can check your case, your order number, and the carrier tracking.
We invite you to contact us directly before opening a claim with PayPal, Klarna, your bank, or any other payment method. In most cases, this allows for a faster resolution.
Report a delivery problemOrder preparation
Orders are carefully prepared to minimize the risk of damage during transport. As soon as the order is dispatched, the carrier tracking link is sent by email.
Before dispatch, you can view an estimated processing time on our order tracking page.
Heavy or oversized parcels
Amplifiers, batteries, digital pianos, speakers, flight cases, and oversized products may require specialized transport.
In this case, delivery may take longer, generally an additional 5 to 10 business days depending on the carrier and destination.
Delivery in Europe
We also ship to several European countries. The prices below are indicative and may vary depending on weight, volume, carrier, and the options available at checkout. Depending on the country and carrier, standard delivery may be made to your home or to a relay point / pickup point.
| Country | Flat rate from | Free from | Estimated delivery time | Customs formalities |
|---|---|---|---|---|
| France |
6,90 € Guaranteed home delivery: €13.90 |
69 € | 2 to 5 business days | No |
| Belgium |
6,90 € Guaranteed home delivery: €13.90 |
69 € | 2 to 5 business days | No |
| Germany |
7,90 € Guaranteed home delivery: €13.90 |
69 € | 2 to 5 business days | No |
| Netherlands |
6,90 € Guaranteed home delivery: €13.90 |
99 € | 2 to 5 business days | No |
| Italy |
7,90 € Home delivery: €14.90 |
99 € | 2 to 6 business days | No |
| Austria | 7,99 € | 49 € | 2 to 5 business days | No |
| Denmark | 7,99 € | 129 € | 2 to 5 business days | No |
| Sweden | 14,90 € | 129 € | 3 to 7 business days | No |
| Spain | 9,99 € | 99 € | 3 to 7 business days | No |
| Portugal | 12,90 € | 149 € | 3 to 7 business days | No |
| Czech Republic | 9,99 € | 119 € | 3 to 7 business days | No |
| United Kingdom |
£13.00 Guaranteed home delivery: £16.90 |
£120 | 3 to 7 business days | Depending on the order and applicable regulations |
| Switzerland | 15 € | 199 € | 3 to 7 business days | Yes |
Delivery times are indicative and apply after dispatch. They may vary depending on the carrier, public holidays, parcel volume, time of year, and destination.
Parcel receipt
- Check the condition of the parcel upon receipt.
- In the event of visible damage, report it immediately to the carrier whenever possible.
- Keep the packaging in case of transport damage.
- Contact our customer service team promptly with your order number and photos if the parcel or product is damaged.
Do you have a question about your delivery?
Our customer service team can help you with questions about delivery, tracking, oversized parcels, or estimated delivery times.
Customer service: 03 88 36 33 58 — contact@musique-shop.fr
