Frequently asked questions

Choose your products, add them to your cart, then follow the secure payment steps. Once the order is confirmed, you will automatically receive a confirmation email.

Your order number is shown in the confirmation email sent after your purchase. You can also find it in your customer account if you created one.

You can visit our dedicated page here: Order tracking.

In mainland France, delivery times are generally 2 to 5 business days after shipment. For certain bulky or heavy products, or products shipped via specialized transport, additional time may be required.

Detailed information is available on our page: Delivery.

As soon as your order is shipped, a carrier tracking link is automatically sent to you by email. Before shipment, our tracking page only displays an estimated processing time for your order.

We update our availability regularly. Some products may be in stock, awaiting restocking, or shipped from partner inventory. In the event of exceptional unavailability after ordering, our customer service team will contact you promptly.

The available payment methods are displayed at checkout. Depending on the country, amount, and device used, they may include bank cards, PayPal, and installment payment solutions when available.

All transactions are processed through secure payment providers.

Yes. Payments are processed by secure providers. Musique Shop does not store complete bank card details on its website.

You can visit our page: Secure payment.

Yes, as long as the order has not yet been shipped. Contact us quickly via your customer account, live chat, or by email at contact@musique-shop.fr.

If the order is already in advanced preparation or has been shipped, it may no longer be possible to modify it.

You have 30 days to return an item, subject to the conditions set out in our return policy. The request must be submitted through your customer account, live chat, or email.

Important: no return should be sent without prior approval from our customer service team. The return address is provided only after the request has been accepted.

Visit our page: Returns & refunds.

In the case of a change-of-mind return, return shipping costs are generally the customer's responsibility. If the return is due to a fulfillment error, a defective product, or confirmed non-conformity, Musique Shop will cover the appropriate solution.

The refund is issued after the returned product has been received and inspected. The product must be complete, clean, undamaged, and returned with its accessories and packaging where applicable.

Yes. Products sold by Musique Shop are covered by applicable legal warranties. Some products may also benefit from a commercial warranty or an extended warranty, depending on the brand.

For more information: 3-year warranty.

Yes. You can contact us before ordering for advice on choosing an instrument, amplifier, accessory, or audio equipment. We respond via live chat, your customer account, or email.

Yes, Musique Shop offers a lutherie service for certain adjustments, repairs, and instrument-related advice. Available services may vary depending on the period and the type of instrument.

Visit our page: Lutherie service.

You can view our verified customer reviews after purchase on the dedicated page: Musique Shop reviews.

You can contact us through your customer account, the site's live chat, or by email at contact@musique-shop.fr.

We do our best to respond quickly to requests, particularly when an order is in progress.