Choose your products, add them to your basket, then follow the secure checkout steps. Once your order has been confirmed, you will automatically receive a confirmation email.

Your order number is shown in the confirmation email sent after your purchase. You can also find it in your customer account if you have created one.

You can visit our dedicated page here: Order tracking.

For deliveries to the United Kingdom, delivery usually takes 3 to 7 business days after dispatch. For bulky, heavy or specialist-transport products, additional time may be required.

Detailed information is available on our page: Delivery.

As soon as your order is dispatched, a carrier tracking link is automatically sent to you by email. Before dispatch, our tracking page can only show an estimate of the processing status of your order.

We update our availability regularly. Some products may be in stock, being restocked or shipped from a partner stock location. In the event of exceptional unavailability after your order, our customer service team will contact you promptly.

We accept the main payment methods offered during checkout: bank card, PayPal, Klarna, payment in instalments where available, as well as any other solutions displayed at checkout.

All transactions are processed through secure payment providers.

Yes. Payments are processed by secure payment providers. Musique Shop does not store full bank card details on its website.

You can visit our page: Secure payment.

Yes, as long as the order has not yet been dispatched. Contact us quickly via your customer account, live chat or by email at contact@musique-shop.fr.

If the order is already at an advanced preparation stage or has already been dispatched, changes may no longer be possible.

You have a 30-day return period under the conditions set out in our return policy. The request must be made through your customer account, live chat or by email.

Important: no return should be sent without prior approval from our customer service team. The return address is provided only after the request has been accepted.

Visit our page: Returns & refunds.

For a return made for personal convenience, return shipping costs are generally borne by the customer. If the return is due to a preparation error, a defective product or confirmed non-compliance, Musique Shop will provide the appropriate solution.

The refund is issued after the returned product has been received and inspected. The product must be complete, clean, undamaged and returned with its accessories and packaging where applicable.

Yes. Products sold by Musique Shop are covered by the applicable statutory warranties. Some products may also benefit from a commercial warranty or an extension depending on the brand.

Find out more: 3-year warranty.

Yes. You can contact us before placing an order for advice on choosing an instrument, amplifier, accessory or audio equipment. We reply via live chat, your customer account or by email.

Yes, Musique Shop offers a guitar workshop service for certain setups, adjustments and advice related to instruments. Available services may vary depending on the period and the type of instrument.

Visit our page: Guitar workshop service.

You can read our verified customer reviews after purchase on the dedicated page: Musique Shop reviews.

You can contact us via your customer account, the website live chat or by email at contact@musique-shop.fr.

We do our best to respond quickly to requests, especially when an order is in progress.