Last updated: June 13, 2026

Terms and Conditions of Sale

1. Seller identification

The website musique-shop.fr is published by:

Musique Shop SAS
A simplified joint-stock company with share capital of €37,820
Registered office: 6 rue d’Armaillé, 75017 Paris, France
SIRET: 331 580 902 00053
RCS: Strasbourg 331 580 902
Intra-community VAT number: FR55 331 580 902

Email: contact@musique-shop.fr
Phone: +33 (0)3 88 36 33 58

2. Purpose

These Terms and Conditions of Sale govern the sale of products made on the musique-shop.fr website.

Any order placed on the website implies the customer’s full and unconditional acceptance of these Terms and Conditions of Sale.

These conditions apply to consumer customers and, where relevant, to professional customers, subject to the specific legal provisions applicable.

3. Products

Musique Shop offers musical instruments, accessories, audio equipment, stage equipment, studio equipment, sound reinforcement equipment and related products for sale.

Products are described and presented with the greatest care. Product pages may contain information provided by manufacturers, suppliers or partners.

Photos, visuals, colours and renderings displayed on the website may vary depending on the screen or device used by the customer.

Technical specifications, descriptions, prices and availability may be changed at any time, subject to orders already confirmed.

4. Product availability

Products are offered subject to available stock.

In the event of total or partial unavailability of a product after the order has been confirmed, Musique Shop will inform the customer as soon as possible.

Depending on the situation, the customer may be offered:

• a restocking delay;
• an equivalent product;
• a full or partial refund;
• a store credit, only with the customer’s agreement where required by law.

5. Prices

Prices displayed on the website are shown in the currency applicable to the customer’s market and include applicable taxes where stated on the website, unless otherwise indicated.

For customers in the United Kingdom, prices may be displayed in pounds sterling (£). Where indicated on the product page and at checkout, taxes and customs duties are included.

Delivery costs are displayed before the final confirmation of the order.

The total price payable by the customer is displayed before confirmation of the order. It includes the price of the products, applicable taxes and any delivery costs.

Musique Shop reserves the right to change its prices at any time. Products are invoiced on the basis of the price displayed at the time the order is confirmed, subject to obvious pricing errors.

In the event of an obvious pricing error, Musique Shop may cancel the order and refund any sums paid.

6. Order

The customer places an order directly on the website by adding the desired products to the basket and following the checkout steps.

Before final confirmation, the customer can check the details of the order, the total price, the delivery information and correct any errors.

After payment has been validated, the customer receives an order confirmation email.

Musique Shop reserves the right to refuse or cancel any order for a legitimate reason, including previous dispute, suspected fraud, non-payment, obvious pricing error, clearly incorrect address or inability to fulfil the order.

7. Payment

Payment is made in full at the time of ordering, using the payment methods offered on the website.

The available payment methods may include, depending on availability:

• bank card;
• Shopify Payments;
• PayPal;
• Klarna;
• payment in instalments via Floa where this option is available;
• any other payment method enabled on the website at the time of ordering.

Transactions are secured by our payment providers. Musique Shop does not directly store the customer’s full bank card details.

The order will only be processed after effective validation of the payment.

8. Payment in instalments with Floa

Where this option is offered on the website, the customer may request to pay for the order in instalments by bank card through our financial partner Floa.

Floa payment solutions are reserved for adult individual consumers residing in France and holding a valid Visa or Mastercard bank card throughout the repayment period.

Floa SA, RCS Bordeaux 434 130 423, whose registered office is located at Immeuble G7 – 71 rue Lucien Faure, 33300 Bordeaux, France, is subject to the supervision of the Autorité de Contrôle Prudentiel et de Résolution, 4 place de Budapest, CS 92459, 75436 Paris Cedex 09, France, and is registered with ORIAS under number 07 028 160.

Floa reserves the right to accept or refuse any financing request. The customer benefits from the statutory withdrawal period applicable to the financing.

For more information, the customer may consult Floa’s general terms and conditions: Floa General Terms and Conditions.

By requesting payment through a Floa solution, the personal data required to assess the financing request, manage the contract and, where applicable, recover unpaid amounts is transmitted to Floa.

For more information, the customer may consult Floa’s privacy policy: Floa Privacy Policy.

9. Invoicing

An invoice may be made available to the customer after the order has been confirmed.

The customer undertakes to provide accurate and complete billing information.

For professional customers, it is the customer’s responsibility to provide the information necessary for the correct preparation of the invoice, including company name, address, intra-community VAT number where applicable and any useful information.

10. Delivery

Products are delivered to the address provided by the customer when placing the order.

Delivery costs, times and methods are indicated before the final confirmation of the order and are detailed in our shipping policy: Shipping Policy.

The delivery times indicated are average or estimated times, unless a specific commitment is expressly stated before the order is placed.

Orders are prepared from Tuesday to Friday, excluding public holidays and exceptional periods.

In the case of bulky, heavy, fragile, not immediately available or specially prepared products, additional time may be required.

The customer is responsible for the accuracy of the delivery information provided. In the event of an incorrect or incomplete address, repeated absence or failure to collect the parcel, any return, handling or reshipping costs charged by the carrier may be borne by the customer.

11. Delivery delay

In the event of a significant delivery delay, the customer is invited to contact customer service so that a check can be carried out with the carrier or supplier concerned.

Where the legal conditions are met, the customer may request the cancellation of the sale and the refund of the order concerned.

12. Transfer of risk

For consumer customers, the risk of loss or damage to the product is transferred to the customer when the customer, or a third party designated by the customer, takes physical possession of the product.

If the customer chooses a carrier that is not offered by Musique Shop, the transfer of risk may take place when the product is handed over to the carrier chosen by the customer.

13. Receipt of the order

The customer is invited to check the condition of the parcel and products upon receipt.

In the event of a damaged parcel, broken product, missing item, non-compliant product or reference error, the customer must contact customer service promptly with:

• the order number;
• a description of the issue;
• photos of the product;
• photos of the outer and inner packaging;
• a photo of the carrier label where useful.

These elements make it possible to analyse the situation and, where appropriate, open a claim with the carrier, supplier or manufacturer concerned.

14. Right of withdrawal

In accordance with the regulations applicable to distance selling, consumer customers have a statutory period of 14 days from receipt of their order to exercise their right of withdrawal, without having to give any reason, except for exceptions provided by law.

To exercise this right, the customer must inform Musique Shop of the decision to withdraw before the expiry of the statutory period.

The customer may submit the request via the customer account, through the live chat available on the website or by email at: contact@musique-shop.fr.

No product should be returned without a prior request and approval from customer service.

The return address is provided only after the request has been approved. Depending on the product concerned, the return may be directed to our logistics department, our after-sales service department or an authorised partner.

Return shipping costs are borne by the customer in the event of withdrawal, except in the case of an error attributable to Musique Shop or proven non-compliance.

15. Commercial return policy up to 30 days

In addition to the statutory 14-day right of withdrawal, Musique Shop offers a commercial extension allowing customers to request a return up to 30 days after receipt of the order.

Returns requested between the 15th and 30th day after receipt are subject to approval by our customer service team.

For these commercial returns, the refund may be issued as a store credit valid on a future order, unless otherwise agreed by our customer service team.

The full return and refund conditions are available here: Return and Refund Policy.

16. Return conditions

To be accepted, the returned product must be:

• complete;
• clean;
• undamaged;
• not used beyond a simple reasonable test;
• returned with its accessories, manuals, cables, protective elements and supplied items;
• returned in its original packaging where possible.

Any return sent without prior authorisation may be refused or may result in additional processing delays.

17. Products excluded or subject to specific conditions

Certain products cannot be returned or may be subject to specific conditions, including:

• personalised products or products specially ordered at the customer’s request;
• opened or used consumables, such as strings, reeds, drumsticks, drumheads or wear-and-tear accessories;
• software, licences or digital products once opened, activated or downloaded;
• incomplete, damaged, modified products or products returned without essential accessories;
• gift cards.

If there is any doubt as to whether a product is eligible for return, the customer is invited to contact customer service before shipping anything back.

18. Refused parcel or carrier return

In the event of a parcel being refused by the customer, an incorrect address, repeated absence or failure to collect the parcel from a pickup point or carrier, any return, handling or reshipping costs charged by the carrier may be deducted from the refund.

A logistics handling fee of €45 may be applied where costs are incurred following a refused parcel or carrier return not attributable to Musique Shop.

19. Refund

After receiving and inspecting the returned product, Musique Shop will inform the customer whether the refund has been accepted or refused.

If the refund is accepted under the statutory right of withdrawal, it will be made using the payment method used for the order.

The refund may be deferred until the returned product has been received or until the customer provides proof of shipment of the product, in accordance with the conditions provided for by applicable regulations.

The time required for the refund to appear may vary depending on the customer’s bank or payment provider.

20. Statutory warranties

Products sold by Musique Shop benefit from the applicable statutory warranties, including the statutory warranty of conformity and the statutory warranty against hidden defects.

The statutory warranty of conformity allows the consumer to obtain the conformity of goods that have a lack of conformity existing at the time of delivery, under the conditions provided for by the French Consumer Code.

The statutory warranty against hidden defects allows the customer to take action where the goods have a hidden defect making them unfit for their intended use, or reducing that use to such an extent that the customer would not have purchased them, or would only have paid a lower price, had they known about it.

These warranties apply independently of any commercial warranty that may be offered by Musique Shop, the manufacturer or the supplier.

In the event of a defective or non-compliant product, the customer must contact customer service so that a solution can be sought in accordance with the applicable rights.

The statutory warranty of conformity lasts for 2 years after delivery of the goods and requires the seller to repair or replace the product where the legal conditions are met.

21. Commercial warranty and after-sales service

Some products may benefit from a manufacturer’s or supplier’s commercial warranty. The conditions, durations and procedures of these warranties may vary depending on the brands and products.

Musique Shop assists its customers with after-sales service requests where possible, but some interventions may be handled directly by the manufacturer, supplier or an authorised technical centre.

Any after-sales service request must be sent to customer service with the order number, a description of the issue and, where necessary, photos or videos showing the defect.

22. Retention of title

Products remain the property of Musique Shop until full payment of the price by the customer.

This clause does not prevent the transfer of risk to the customer under the conditions provided by law, in particular upon physical receipt of the product by the consumer customer.

23. Personal data

Personal data collected in connection with the use of the website or the placing of an order is processed in accordance with our privacy policy.

The customer may consult this policy here: Privacy Policy.

24. Intellectual property

All elements appearing on the website, including texts, images, graphics, logos, videos, product pages, editorial content, website structure and visual elements, are protected by intellectual property rights.

Any reproduction, representation, modification, distribution or exploitation, in whole or in part, without the prior written authorisation of Musique Shop is prohibited.

Trademarks, logos and content belonging to manufacturers, suppliers or partners remain the property of their respective owners.

25. Liability

Musique Shop makes every effort to ensure the accessibility, security and proper functioning of the website.

However, Musique Shop cannot guarantee that the website will be accessible without interruption, error or technical incident.

Musique Shop cannot be held liable for indirect damages, business losses, data losses or prejudice resulting from abnormal use of the website, force majeure, an act attributable to the customer or an act attributable to a third party.

No clause in these Terms and Conditions of Sale may have the effect of depriving a consumer customer of the statutory rights they benefit from under applicable regulations.

26. Force majeure

Musique Shop cannot be held liable in the event of non-performance or delayed performance of its obligations resulting from an event of force majeure within the meaning of applicable regulations.

Depending on the circumstances, force majeure events may include strikes, natural disasters, fires, weather events, transport blockages, network interruptions, administrative decisions, pandemics, supplier shortages or events beyond our control.

27. Mediation and dispute resolution

In the event of a dispute, the customer is invited to contact Musique Shop’s customer service first in order to seek an amicable solution.

In accordance with Article L.612-1 of the French Consumer Code, consumer customers may use a consumer mediator free of charge in the event of an unresolved dispute with Musique Shop.

Consumer mediator: CM2C
Address: 49 rue de Ponthieu, 75008 Paris, France
Website: www.cm2c.net

28. Objection to telephone marketing

In accordance with Article L.223-2 of the French Consumer Code, consumers who do not wish to be contacted for commercial prospecting by telephone may register free of charge on the Bloctel telephone marketing opt-out list: www.bloctel.gouv.fr.

29. Applicable law

These Terms and Conditions of Sale are governed by French law.

In the event of a dispute, the parties shall first seek an amicable solution. Failing this, the dispute shall be brought before the competent courts under the conditions provided for by the applicable regulations.

For consumer customers residing in another country, the mandatory provisions of local consumer law may also apply where provided by law.

30. Changes to the Terms and Conditions of Sale

Musique Shop reserves the right to modify these Terms and Conditions of Sale at any time.

The applicable conditions are those in force at the time the order is placed.

The last updated date shown at the top of this page identifies the version currently applicable.

31. Standard withdrawal form

The customer may use the model withdrawal form below if they wish to exercise their right of withdrawal, although its use is not mandatory.

For the attention of Musique Shop SAS – 6 rue d’Armaillé, 75017 Paris, France:

I hereby notify you of my withdrawal from the contract for the sale of the product below:

Ordered on: [...]
Received on: [...]
Order number: [...]
Consumer’s name: [...]
Consumer’s address: [...]
Date: [...]
Consumer’s signature, only in the case of notification on paper: [...]

Important: no product should be returned without prior approval from customer service. The return address will be provided after the request has been accepted.

32. Contact

For any question relating to these Terms and Conditions of Sale, the customer may contact Musique Shop:

Email: contact@musique-shop.fr
Phone: +33 (0)3 88 36 33 58
Postal address: Musique Shop SAS, 6 rue d’Armaillé, 75017 Paris, France