Terms of sale

1. Seller identification

This website Musique-shop.fr is published by:
Company name: Musique Shop
Legal form: SAS (simplified joint-stock company)
Share capital: €37,820
Registered office: 26 rue de l'industrie, 67400 Illkirch, France
Registration: RCS Strasbourg No. 331 580 902 00046
Intra-community VAT number: FR55331580902
Email: Live Chat
Phone: +33 (0)3 88 36 33 58

2. Purpose

These General Terms and Conditions of Sale (GTCS) govern the sale of products made on Musique-shop.fr. Any order implies full and unconditional acceptance of these GTCS.

3. Products

The products offered for sale are described and presented as accurately as possible. However, slight variations may exist between the description and the delivered product. Product availability is displayed in real time, subject to stock.

4. Prices

Prices are indicated in euros, including all taxes (VAT included), excluding shipping costs. The seller reserves the right to change prices at any time, but products will be billed based on the price in effect at the time the order is confirmed. Shipping costs are shown before order validation.

5. Orders

Any order placed on Musique-shop.fr constitutes acceptance of these GTCS. The customer receives an email order confirmation summarizing the products ordered, the price, and delivery times. The seller reserves the right to cancel any order in the event of a prior dispute with the customer.

6. Payment

Payment is due in full at the time of ordering by credit/debit card, PayPal, or any other payment method offered on the website. Transactions are secured by Stripe. In the event of non-payment, the order will be automatically cancelled.

Pay in 4 interest-free instalments by bank card with our partner Floa.

Our financial partner Floa offers payment solutions for your purchases of goods and/or services, deferred, in 3 or 4 instalments by bank card. These payment solutions are reserved for private individuals (adult natural persons) residing in France, holding a Visa or MasterCard bank card with a validity date covering the repayment period. Floa SA, RCS Bordeaux 434 130 423, with registered office at Immeuble G7 – 71 Rue Lucien Faure, Bordeaux (33300), is supervised by the French Prudential Supervision and Resolution Authority (ACPR), 4 Place de Budapest, CS 92459, 75436 PARIS CEDEX 09, and registered with ORIAS under number 07 028 160 (www.orias.fr)

Floa reserves the right to accept or refuse your financing request; you have the statutory right of withdrawal. To learn more, click here.

Please note that if you request to pay for your order of goods and/or services using these payment solutions, your personal data will be transmitted to Floa for the purposes of reviewing your financing request, managing your credit agreement and, where applicable, debt collection. For more information, click here.

7. Delivery

Timeframes: Products are shipped within a maximum of 30 business days.
Delivery method: Mondial Relay
Fees: Shipping fees are specified before the order is validated.

In the event of a delay of more than 30 days, the customer may request cancellation of the sale and obtain a refund. Risk is transferred to the customer when the customer physically takes possession of the products.

8. Right of withdrawal

In accordance with Article L.221-18 of the French Consumer Code, the customer has a period of 14 days from receipt of the order to exercise the right of withdrawal, without having to justify reasons or pay penalties, except for return shipping costs.

To exercise this right, the customer must notify their decision via live chat or by mail to 26 rue de l'industrie, 67400 Illkirch, France. The customer may use the standard withdrawal form provided in the appendix.

Products must be returned in their original condition, unused, at the customer’s expense, within 14 days following the communication of the withdrawal decision. The refund will be made within a maximum of 14 days from receipt of the return.

Exceptions: in accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal does not apply, in particular, to personalized products, unsealed audio/video/software recordings, and unsealed hygiene products.

9. Statutory warranties

Legal warranty of conformity (Articles L.217-3 to L.217-13 of the French Consumer Code):
The customer has 2 years from delivery of the goods to act in the event of non-conformity.

Warranty against hidden defects (Articles 1641 et seq. of the French Civil Code):
The customer has 2 years from discovery of the defect to act.

These warranties apply regardless of any commercial warranty that may be offered.

Reminder of statutory provisions (Article D211-2 of the French Consumer Code)

Legal warranty of conformity
The consumer has two years from delivery of the goods to take action.
They may choose between repair or replacement of the goods, subject to the cost conditions provided for in Article L.217-9 of the French Consumer Code.
The consumer is not required to prove the existence of the lack of conformity during the twenty-four months following delivery of the goods, except for second-hand goods (six-month period).
The legal warranty of conformity applies independently of any commercial warranty that may have been granted.

Warranty against hidden defects
The consumer may choose to invoke the warranty against hidden defects of the sold item within the meaning of Article 1641 of the French Civil Code.
In this case, they may choose between cancellation of the sale or a price reduction in accordance with Article 1644 of the French Civil Code.

10. Liability

The seller cannot be held liable for any indirect damage related to the purchase of products. The seller’s liability is limited to the amount of the order. The seller shall not be liable in cases of force majeure.

11. Personal data

The collected data are necessary for processing orders and are handled in accordance with the GDPR and the French “Data Protection Act” (“Informatique et Libertés”). The customer has the right to access, rectify, and delete data by contacting us via live chat. For more information, please see our Privacy Policy.

12. Intellectual property

All elements of the website (texts, images, logos, visual identity) are protected by intellectual property law and remain the exclusive property of Musique Shop. Any reproduction is prohibited without prior express authorization.

13. Mediation and dispute resolution

In the event of a dispute, the customer must first contact customer service via live chat.
In accordance with Article L.612-1 of the French Consumer Code, the customer may resort free of charge to a consumer mediator:
CM2C
49 rue Ponthieu
75008 Paris, France

Failing an amicable agreement, the dispute will be brought before the competent courts.

14. Applicable law

These GTCS are governed by French law.

15. Opposition to telephone solicitation

In accordance with Article L.223-2 of the French Consumer Code, consumers who do not wish to receive commercial telephone solicitation may register free of charge on the Bloctel do-not-call list (www.bloctel.gouv.fr).

Appendix: Standard withdrawal form

(to be completed and returned only if the customer wishes to withdraw from the contract)

For the attention of Musique Shop – 26 rue de l'industrie – 67400 Illkirch, France:

I hereby notify you of my withdrawal from the contract for the sale of the product below:
- Ordered on (…) / Received on (…)
- Consumer name: (…)
- Consumer address: (…)
- Consumer signature (only if notification is on paper)
- Date: (…)